Check On My House Norwich – Terms, Conditions & Privacy Policy

Cancellation Policy:  We will always take into consideration circumstances for cancellations, but any cancellations within 3 days (72 hours) of our first visit, or when a booking has already started, may incur a part or full charge* to make up for lost income.  This is because we are often turning people away at peak times.

Bank Holiday & Christmas:  Sorry, but we don't offer house sitting visits on Good Friday, Easter Sunday or Easter Monday, Bank Holiday Mondays, Christmas Day, Boxing Day or New Years Day.
Payment Terms:  Invoices are to be settled before due date or within 48 hours of your return home via bank transfer, which will be on your invoice.

Personal Details:  Your personal details supplied to us prior to, and during your bookings are fully confidential.  We will not pass on your details to third parties unless instructed to do so, and will not use emergency contact numbers unless the need arises.

Keys:  Your keys are kept in a securely locked location unless during a booking, where they are kept on a key chain easily identifable by us, but not to anyone else.  This is usually with a first name.  Your keys will be returned to you via a method discussed at key collection.  If you are asked to leave a key in a safe place this place will not be made known to anyone but the sitter for your booking.